Made a payment but getting emails and texts telling me to pay...

Made a payment but getting emails and texts telling me to pay...

I made a payment the day before my due date and the payment was taken out of the account.  I got an email about being at the end of my grace period and a text message telling me to make a payment to keep my account active....Why is this happening?Smiley Frustrated

1 REPLY 1
Agent

Re: Made a payment but getting emails and texts telling me to pay...

That's odd! If you made the payment a day before your account was due, you shouldn't have gone into the Grace Period coverage. Are you sure the payment was made before it was due? You may have also used part of your balance on something else (add-ons, international services, data packs, etc.) and now your balance is not enough to cover your monthly fee. Have you checked on that?

 

EdwinRG