Sorry you’ve been experiencing this, @Krissy. Let's take a closer look. To research further, can you send us the cross streets and ZIP code where this occurs?
Thanks for the information. We've checked the coverage of the area and, fortunately, there are no outages over there, there's a good coverage.
Looks like we’ll need to do some investigating. Can you private message us your phone number so that we can verify your account first? Thanks!