I need to cancel a phone order

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Enthusiast

I need to cancel a phone order

I just placed an order 15 minutes ago and i need to cancel it, order number is ep-bepp-85abc 

please and thank you!

1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: I need to cancel a phone order

Hey there, @KMBMMB Thanks for contacting us. We'll try to cancel it for you. Please send us a private message with your phone number, pin, e-mail address an alternate contact number. We'll be waiting for you!

5 REPLIES 5
Agent

Re: I need to cancel a phone order

Hey there, @KMBMMB Thanks for contacting us. We'll try to cancel it for you. Please send us a private message with your phone number, pin, e-mail address an alternate contact number. We'll be waiting for you!

Groupie

Re: I need to cancel a phone order

Hi, could you please cancel the following order? (ek-bepp-86abc)

 

Thank you,

Yan

Agent

Re: I need to cancel a phone order

Hey there, @ychen24! Thanks for contacting us. Did you place the order less than 4 hours ago? If yes, then we can send a request to cancel the order. However, please send us a private message to better assist you. 

Groupie

Re: I need to cancel a phone order

Thanks! Yes, the order was placed at 7:49pm today so still within the 4 hours window. How do I send private message to you?
Agent

Re: I need to cancel a phone order

In order to do so, you just need to click on my name, then select the option that says "Send this user a private message".