Hi there, @Wow! Thank you for contacting us. Definitely want to look into this for you. Please send us a Private Message with your phone number and PIN.
To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".