I would love to help but unfortunately there is just so much i can do from my end.
If your order online my advice would be to call boost mobile and ask only they can retrieve your oder and update you on it. Also keep in mind orders can take 3-5 business days saturday and sunday do not count.
There number is 1-866-402-7366 Good luck
Ladyequinoxx Customer Service Rep Wireless Ally If I have answered your question, please be sure to mark as Accepted Solution or give it a Kudos if you like the response Thank you - god bless