Hey lorelynhope74! To send a Private Message, click your user name on the top, then copy and paste the person's username on the search filed, select "users" tab, click on the user you're looking for, and click "send this user a private message". All required fields are marked with an *. We can assist you, however, we cannot discuss your personal information in public. We hope this helps!
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I've called customer service several times and they act like they don't want to give me my account number. So irritating. Stuff like this is why I'm wanting to switch companies.