How do I cancel a phone order?

Groupie

How do I cancel a phone order?

I order just One phone, but I think the order went through twice because in my bank account are 2 payments...
5 REPLIES 5

Re: How do I cancel a phone order?

Hi there, GaryA! Did you receive an order number?

Groupie

Re: How do I cancel a phone order?

I still want the phone. I thought that I made the order twice by mistake, but is just the payment appears twice... this is the order number: ek-bepp-****

Agent

Re: How do I cancel a phone order?

Hi GaryA!

 

We've checked your order and there's only one charge on our side. Did you check to see if the additional payment is on a Pending status? If that's the case, you'll receive an automatic refund as soon the verification process is completed. Please confirm.

 

EdwinRG.

Newbie

Re: How do I cancel a phone order?

I need help canceling a phone order urgently.. please reply as soon as possible
Agent

Re: How do I cancel a phone order?

Hey there, @Allybay94! Thanks for contacting us. Just to confirm, was your order placed more than 4 hours ago?