There's no way of speaking to a live rep on the only customer service number listed! I found instructions as to speak with someone on the community. IT DID NOT WORK! In addition, the instructions were not clear whatsoever! It disconnects no matter what... I too, just like I've seen in 100's of posts... need assistance with my new phone and have questions, however, there is basically no customer service with a live person. If you charge the same amount as Cricket, why are there not similar services? I can call Cricket and not only speak to a live person, but I can chat and email. All of this and you don't have to have an account first. This is ridiculous. I purchased the Boost Phone and now I need to activate. The call times out and disconnects! This is beyond frustrating. I found the suggestion of contacting people with a support badge in the community... however, I can't figure out how to contact that individual! Why is it so difficult to give you business? The only reason why I wanted to switch from Cricket to Boost was due to haveing the hotspot without paying an additional $10 per month. Either way, at this point, I'd be receiving the exact same plan for the exact same amount that I pay through Cricket with ABSOLUTELY no customer support. I had to leave work and go into a Boost store... when your customers shouldn't be forced into having to go out of their way and miss work! They couldn't answer my questions either!!!!!! They said once I activate service, I might be able to get some of my questions answered. Huh???? I already purchased the phone. I'm willing to switch but have questions.... This is insane! I need assistance... PLEASE! "Insanity: doing the same thing over and over again and expecting different results." - Albert Einstein
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Frustration, Frustration! When you call, 888-266-7848 - Hit "0" about 6 times in a row. Then the system will ask you for your PIN. Hit "0" again and an agent will come on.! Always more than one way to skin a cat!
Hi there Fonjedi. So sorry for any inconvenience. Were you able to start and complete the swap online? If yes, please let us know what type of phone do you have. After completing a swap the phones needs to be reprogram with the number. Victor21
Thank you. Do not swap the sim cards. Each phone needs to use its original sim card that comes with it. Please complete the following steps on the new phone:
1. Wi-Fi off
2. Mobile Data on
3. Dial ##72786#.
4. Phone Reset Message displays. Select Reset, Done, or OK
5. The device power cycles. Allow the hands free activation to begin automatically.
6. Device checks for PRL update. Select OK
7. Device checks for software update. Select OK.
8. Device power cycles. Complete.