Hey So I do not know if anyone else has this problem but is it really this hard to get a call rep when you call them. I mean each time I call it is like it takes a good 10/15 minutes just to get to the call rep part. Yeah they answer right away but still.
We are sorry for the difficulties you had getting through our automated service. We have many customers who prefer to use our automated services and unfortunately it does impact our customers who do wish to speak to a live agent. We assure you that we do have our technicians working to improve our automated services.