Generic failure

[Manuelb]

I just got my iphone 6 from boost mobile and i apply all the information to swap devices but when i press submit i instantly get a error saying, "Generic failure" and i also get this message when i try to change plans. Please help.

[Nosh_CxUx · Accepted solution]

Hey, @Manuelb! Definitely want to look into this for you. Please send us a Private Message with your phone number, PIN and DEC/IMEI of the phone.

~Nosh_CxUx

[Nosh_CxUx]

@Manuelb: We're happy to know the phone is activated now! Anything else, let us know.

~Nosh_CxUx

[sir_rob]

I am getting the same error.  How were you able to solve it?

[EdmundM]

Hi there, sir_rob! We can help you with that. Feel free to send us a private message so we may work directly with you.

[jasonm75]

i am having same problem with my new phone. off the "genetic failure" message while trying to switch to a new phone and now neither will work.

[Hozuki_Robert]

Hey there, jasonm75! We truly apologize for that issue. To better help you, please send us a private message including:

- Your phone number.

- The account's 4-digit PIN.

- The MEID or IMEI of the new device you want to set-up.

Looking forward to your reply!

- Hozuki_Robert