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Hey, @Manuelb! Definitely want to look into this for you. Please send us a Private Message with your phone number, PIN and DEC/IMEI of the phone.
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@Manuelb: We're happy to know the phone is activated now! Anything else, let us know.
I am getting the same error. How were you able to solve it?
Hi there, sir_rob! We can help you with that. Feel free to send us a private message so we may work directly with you.
i am having same problem with my new phone. off the "genetic failure" message while trying to switch to a new phone and now neither will work.
Hey there, jasonm75! We truly apologize for that issue. To better help you, please send us a private message including:
- Your phone number.
- The account's 4-digit PIN.
- The MEID or IMEI of the new device you want to set-up.
Looking forward to your reply!