Hey there, Svwxa143! Thanks for contacting us. We understand that you are in an area that was impacted by Hurricane Irma and we want you to know that our thoughts and prayers are with you. At this time, we are no longer offering relief credits to your impacted area. We initiated our relief efforts when the Hurricane first made impact, and we offered relief for your area until 9/15/17.
Hey there, @Svwxa143! We hear you! We were able to assist affected customers by the hurricane Irma back in September. Unfortunately, the credit relief or billing assistance due to hurricane Irma is no longer available. We apologize for the inconvenience
Hey there, @emanuelrv! Really sorry about that. Can you please private message us your number and PIN so we can look into your account and your area for further assistance? Thank you.