Hi there, wbradhawkins. It seems that you're talking about our promotion
Bring Your Phone
Free Month on Us
This promo, requires to make the first payment, and then you receive the credit for the second month.
NO SIR! That's NOT what I was told and promised. I asked several times. I was told it would be automatic upon successful switching to Boost.
We don't have a promotion that meet those requirements, @wbradhawkins. Our free month of service is provided after making the first payment.
Unacceptable. Boost needs to train its sales force to appropriately communicate the terms of your promotions. I asked the Boost sales agent several times about the terms should I switch. I was PROMISED my first month would be free upon activation from T-Mobile and I wouldn't need to pay until the second month of service.
Back the inaccurate promises of your poorly informed sales agent. I'm holding your company to honor the promises of your sales force. Your internal training of your sales force does NOT interest me. I WANT MY SERVICE ACTIVATED AS PROMISED BY YOUR COMPANY.
We definitely understand your concern, @wbradhawkins. If this was promised at a Boost Store, you must visit that specific store. They may be able to assist you.
You really love passing problems to someone else. No Sir! That's unacceptable customer service.
I was promised this by a Boost phone sales agent. HONOR YOUR SALES AGENT'S PROMISE! And don't you dare pass me to someone else to resolve. YOU resolve.
Our stores and independently owned, @wbradhawkins. Promises made on the store must be handled through the store's manager. However, we could escalate your issue, that way our sales department can check this issue and help to improve the quality of service in the store. We're sorry for any inconvenience this may have caused you.