Error on final screen when paying for data pack

Go to solution
Highlighted
Accomplice

Error on final screen when paying for data pack

After selecting choice to use ten dollars in boost account for 2gb data pack it asks me to confirm payment. When selected it then says error occurred... Same problem over course of 48hours
1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: Error on final screen when paying for data pack

Really sorry to hear about this, dragonstruck. We’d be happy to help. Did you have a data pack before trying to add a new one? If so, is possible that it's still on the account which may cause this kind of error.

 

To further assist you, please send us a private message with your phone number and PIN so we can take a closer look.

1 REPLY 1
Agent

Re: Error on final screen when paying for data pack

Really sorry to hear about this, dragonstruck. We’d be happy to help. Did you have a data pack before trying to add a new one? If so, is possible that it's still on the account which may cause this kind of error.

 

To further assist you, please send us a private message with your phone number and PIN so we can take a closer look.