Duplicate incorrect charges

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Duplicate incorrect charges

I was charged $45 twice and all I wanted was to change my plan to a $50 per month. You now have me set for the 50 per month plan but kept the $90 as an account balance. That is my money and I want it back in my bank account. All this has done is cost me $140 for you to "hold" my money as an "account balance". I don't think so. Refund my 90 dollars. I dont care about you making money off the taxes you charged on both charges but neglected to put that back into the balance total anyways. So yea. You snuck in some extra cash. Refund my money please!
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1 REPLY
Agent

Re: Duplicate incorrect charges

Hey there, @Pridelax33rn. We apologize for the trouble this has cause you. We'll be more than happy to investigate. Would you please send us a "Private Message" with your phone and PIN number so we can investigate?

 

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

 

~ Joy P.

~ Joy P.