Do not have access to secondary phone, do not know pin, need to check call history

[paolawing67]

I am the primary account holder for a 3 phone lilne family plan.  One of the secondary phones in my account is not accessible and I need to view the call history as a favor the the secondary phone holder who also does not have access to the phone. How can I reset the pin if the phone is unavailable?

[Fonsy82]

Hey there, paolawing67! We’d be happy to help, but we could use more info. Is the phone damaged, lost or stolen?

[paolawing67]

May I PM you with this sensitive information?

[Fonsy82]

Sure, paolawing67! Please send us a private message.

[paolawing67]

how do I see a record of pm's ive sent you?

[paolawing67]

I have sent you a pm however have not heard back from you. 

[Fonsy82]

Understood, paolawing67. We replied to your private message.