Hello @Leekingky 🙂
How are you?
Can you please be more elaborate on the promotion you are referring about?
Also first month wold be the time you signed up for the service so did you pay at that time?
I know the promotios that talk about free anything at the moment are
NOTE: These are some promotions that can only be found in stores just like if you go online you get sertain offers for online only.
I would need to look into this promotion Free phone and Free 1st month because i never seen or heard about this even at my locations.
Now from what company was you trying to switch your number from.?
When you guys have sprint or virgin mobile you can migrate the number over to boost you just won't qualify for the free promos. Remember these companies are under sprint so is boost so you can't get anything free.
For example if you have tmobile you can't switch to metro maybe the number but i know you can't get a free phone.