Delayed incoming texts and not calls!!

Groupie

Delayed incoming texts and not calls!!

Help please! I upgraded my phone to a Samsung j7 perx in February and after a few weeks I started to receive text messages at a later time than they were sent! Calls don't come in. People send me screen shots of their call logs saying the call went through or the messages they sent but I never received! I've been calling boost customer service nonstop since regarding this issue but all they tell me is to do the ##thing and update profile and prl and nothing works! I finally broke down and factory reset my phone and I still don't get my messages as they are sent, am I'm still missing calls! Most of the time the messages come all at once as if they are just being sent. But screenshots show they were sent hours ago ;(
2 REPLIES 2
Agent

Re: Delayed incoming texts and not calls!!

Hi livory! We're sorry about that situation. Please send us a private message with the following information:

 

- Phone Number

- Zip Code
- Nearest Cross-streets
- Phone Model

 

We'll be glad to look into that asap. -RE.

Agent

Re: Delayed incoming texts and not calls!!

Thanks for the information!

 

We have created the ticket (# 223977-180629) which will be reviewed and processed by a back-office specialist within the next 48 business hours. Please stand by for updates on this escalation. Your patience will be highly appreciated.

 

We'll be glad to answer any questions you may have.

 

EdwinRG.