Hi livory! We're sorry about that situation. Please send us a private message with the following information:
- Phone Number
- Zip Code
- Nearest Cross-streets
- Phone Model
We'll be glad to look into that asap. -RE.
Thanks for the information!
We have created the ticket (# 223977-180629) which will be reviewed and processed by a back-office specialist within the next 48 business hours. Please stand by for updates on this escalation. Your patience will be highly appreciated.
We'll be glad to answer any questions you may have.