Data pack generic failure message

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Accomplice

Data pack generic failure message

I keep trying to use my $5.00 account balance for a 1 Gb data pack and I keep getting a generic error code. And this message sometimes.
"PROHIBITED_SOC_ID SOC [BST10DP] is on the prohibited list of SOC [BST5DP]. The Line Id was [0]."
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Agent

Re: Data pack generic failure message

Thank you for bringing this to our attention, @dragonstruck. We'd love to help! Please send us a DM with your phone # so we can take a closer look.

Accomplice

Re: Data pack generic failure message

Still not working hun