Hello, Kyleigh1028. We're deeply sorry to hear about your situation, please send us a private message with more details about your issue, we'd like to help!
Hi. To send a private message please tap on the agents name and it will give you the option of sending a private message. Victor21
To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".