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Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Charged Double and refund not issued

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Groupie

Charged Double and refund not issued

I was charged twice in November and my bank cancelled one payment. As a result, my account was suspended and was not reinstated until I made a payment for the cancellation. The representative said that the charged would be refunded.  It's been 2 months and I have yet to receive my refund.  

1 REPLY 1
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Agent

Re: Charged Double and refund not issued

Really sorry to hear about this, kevinoriega. Let’s take a closer look! Can you please send us a private message with your phone number and PIN to verify your account?

 

Note: To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".