Hey there, MatoLuta! Really sorry about this. We will definitely look into this. Can you please send us a private message with your number and PIN, also the numbers and PINs of the lines you would like to link to the family plan? Thank you.
I just bought a refurbished IPhone for my son and when I went to activate it the Boost system is telling me I need to pay the $10 reactivation fee just like you received. Can you please tell me how they resolved this issue for you? They are now closed and I need to activate this for so I can get ahold of him during this holiday break while I am at work. I thought this was a little ridiculous. I thought they were suppose to reset all of the phones before they go out to the next customer. I really appreciate your feedback.
Sorry for the confusion, Shay858! We’d love to explain this further. When a customer purchases a Pre-Owned, they will be subject to the $10 reactivation fee that all used handsets must pay. To offset that charge, there will be a $10 credit placed on the account within 2 weeks from the date of activation.
For more information about this, we suggest you to click here.
I do not understand the purpose for that but it seems like that would just add a lot of unnecessary confusion. Thanks for the prompt reply anyways.