Cant buy anything, shows error processing

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Newbie

Cant buy anything, shows error processing

I cannot buy a new phone....Ive tried different phones, cards, it just shows error processing, tryh later or call a number where you can spend an hour on it and still get no one. Or get someone incompetent and does not speak english and does not know how to fix this OR BUY OVER THE PHONE.Seriously, they cant even process order over the phone! Ive seen others complaining over this issue, and ive been trying to buy something new for over a year through bost. Why in a year havnt you fixed this issue??? 

53 REPLIES 53
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Newbie

The same thing is happening to me. I am trying to purchase the iphone 7 plus 128g in product red but an error keeps on popping up after I hit complete purchase. It cannot be my address because there's literally only one spot to put in an address so I can't even mix this up. I am trying to get this done ASAP because I don't wanna miss out on the $100 off deal for this holiday.
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Enthusiast

I've Been Trying to order a phone and all I get is a Error Message, it's been weeks and nothing has changed someone please help.
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Enthusiast

Please Can You help me purchase a phone I keep on getting an Error Message.
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Agent

Hey there, @Jhovon Thank you for contacting us. There are certain requirements in order to process an order successfully. Here are some of them:

 

* Shipping Address must match the Billing address on the card.
* We do not ship to P.O Boxes.
* Your address should be verified by USPS. Please visit this link: https://tools.usps.com/go/ZipLookupAction!input.action and enter your address. If it doesn't show up here, the order won't go through.

 

Also, if you have tried to purchase the phone several times, while using the same card, your bank may block the transactions. Please confirm these requirements, we'll be waiting for you.

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Enthusiast

I did everything exactly as you said and I still cannot buy the phone Everything checks out and there are no restrictions on any of the cards I used.
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Agent

Understood, @Jhovon. Please send us a private message to better assist you. We'll be waiting for you!

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Enthusiast

I need help as well

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Agent

Hey there @Ekaterina Thanks for contacting us. How can we assist you today?

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Enthusiast

I've tried everything for the past 2 months. From hour long phone calls and getting transferred to different departments to emails, I still can't purchase a new phone. At this point, I'm considering just moving to a new phone company because this is ridiculous. 

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Agent

Hello @chuy. So sorry about the trouble. Would you please send us a private message, so we can further assist you?

 

~JoyP.

~ Joy P.