Cancel Phone Order

Groupie

Cancel Phone Order

I'm trying to cancel an order I made for a phone earlier today. I called customer service and after nearly an hour on hold was told they couldn't cancel the order. Despite the fact that it has not yet shipped according to the order status. I tried emailing support as well and simply got an automated response saying to call support. Is there anything else I can try? This is ridiculous.
8 REPLIES 8
Enthusiast

Re: Cancel Phone Order

Same here i ordered 2 phones last Thursday and they haven't even shipped
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JH
Newbie

Re: Cancel Phone Order

Yup, ordered a phone not only has it not arrived yet but also it says the order is "closed"?

Newbie

Re: Cancel Phone Order

I hate this company ! 

Don't ever purchase a phone on here . It will not ship I was so excited and they let me down once again!! Bad customer service as well !

Agent

Re: Cancel Phone Order

Hello!

I'm sorry to hear that, can you please send me a private message to better assist you?

Newbie

Re: Cancel Phone Order

how can i cancel an order?

Enthusiast

Re: Cancel Phone Order

I need help cancelling an order that I made last night
Enthusiast

Re: Cancel Phone Order

 
Agent

Re: Cancel Phone Order

Hey, @Carlishaj15! Thank you for reaching out! Be aware that orders placed for more than 4 hours are not cancellable. You have the option to reject the package or return it to us once delivered. Thank you.