I got a new Boost phone at a Black Friday sale and have been using it for 5 days. I decided I wanted to port over the number from my t-mobile phone to my new Boost phone. Just had a happy Boost customer service rep cheerfully tell me that I can only port a number at initial activation and since I already have a number in service I can no longer port in a different number. Is this for real? It doesn't sound right to me. How do I contact someone who can help me?
To follow up on this, I resolved everything by going to the Boost Mobile site on Facebook. Send a message thetre to a customer service rep. For me they took care of everything in just a few minutes and ported over my old number. No hassles and no problem. I do not recommend doing anything with the customer service on the phone. They are polite but have no answers and in fact tell you stuff that is completely not true. I don't even know what the point of having the phone help. The online reps seemed a lot more able to handle any issues.
@Patneedham I'm very glad you were able to get the help you needed on our Facebook page. We're working on speeding up the time it takes for an agent here to respond to customers. and apologize for the delay. @Quahog_Pearl if you still need assistance, I can certainly tag an agent for you.
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Hey there, @TBrieaddy. Thanks for contacting us. Please send us a private message with the following information:
* Phone number, pin and account number from AT&T
* MEID/DEC number of the Boost Mobile Phone and the SIM Card number.
* Name and Last name that you'd like to have on the account.
* Full Address
* Desired 4 Digits pin number with our company
* Desired plan ($35 plan or $50 plan)
Hey there, ryanwoods! We would love to help. You should definitely be able to port over. Please send us a private message with the number you are trying to port.
Just click on my profile name or picture, you'll be taken to my profile page. Then on the right below "contact me" select "send this user a private message"