I'm an existing boost customer. Last week I bought an Iphone SE from boostmobile.com. I have tried swapping devices but was unable to do so on the webpage. I called customer service yesterday and spoke to two people, both of whom said the imei/meid did not come up as compatible.
When I asked if there was someone else I could speak to rather than "calling back tomorrow" as was suggested, the call was abrutly discontinued.
So far I've been happy with boost, but I cannot understand the activation problem with a phone purchased from boostmobile.com.
Can someone please offer some help or suggestions on where to go from here? Thanks.
Sorry to hear that you’ve been experiencing this issue, shanahan626. Please send us the details via private message along with your phone number and pin so we can follow up on this.