Can't connect to 4g. Helpppp

Newbie

Can't connect to 4g. Helpppp

I have a s5 and for some reason now it only stays on 3g. I am in a 4g area... Maybe it's the sim card??? Please help!
4 REPLIES 4
Agent

Re: Can't connect to 4g. Helpppp

Hi. I would say try changing the network mode or confirm if it's on the 4G LTE.  Go to settings -> network connections -> more networks -> mobile networks -> network mode, and changed it from CDMA to LTE/CDMA. Reboot and confirm. Victor21

Newbie

Re: Can't connect to 4g. Helpppp

I'm having the exact same issue with my S5.  I've tried every which network mode and none gave me 4G.  I've cleared the partition cache.  No 4G.  I've called customer service a few weeks ago and after the call I had 4G for maybe two minutes and then it was back to 3G.  Any more advice?

Newbie

Re: Can't connect to 4g. Helpppp

Update:

I called Boost Customer Service again and the tech was able to reconnect my SIM to my new phone.  Problem solved!

Community Manager

Re: Can't connect to 4g. Helpppp

Really glad you got it fixed, @JC1977!

Community Manager

Captain of the Pirate Ship the Vicious Cream Puff


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