Can't change numbers on family plan online

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Enthusiast

Can't change numbers on family plan online

I've been trying for a week now to change mine and my mother's number on the family plan I set up for us, but the websites my account page will not let me. Trying the 3 zip codes in my area, I get the error: Application processing error. I just tried a zip code for the next town over, and it only says failed. When I called customer service to fix the problem, they still wanted to charge me 15 dollars per line even though I'm not allowed to do it for free on the website. I'm getting very irritated about this. Can someone please help me where I can get the numbers changed online?
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3 REPLIES 3
Agent

Re: Can't change numbers on family plan online

Hi there, sh4d0wm4n42. Definitely want to look into this for you. Could you try with a different browser? If you're using Chrome, for example, switch to Firefox.

 

 

 

 

Enthusiast

Re: Can't change numbers on family plan online

I've tried with chrome, Firefox and Microsoft edge. The same error continues on all 3.
Agent

Re: Can't change numbers on family plan online

We're sorry to hear that. We'll try to help you on our end. Please, send us a private message with the phone number and PIN, and the area code you want.