Broken phone

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Broken phone

Dropped my phone on the ground earlier today. It died later this evening. My phone bill is due in three days. Do I just buy a new phone or do I have to send the broken one back first. This is my first time managing a phone plan, so I am little confused.

3 REPLIES 3
Agent

Re: Broken phone

Really sorry to hear that, JessicaWolfe25! We’d be happy to help. To get a new device, you just need to place the purchase on our website or by visiting an authorized Boost dealer. There's no need to send the broken device back to us.

Re: Broken phone

Is there any way to stop this monthly charge until I have the money to replace it?

Agent

Re: Broken phone

We can suspend the line temporarily. You'll have 60 days to restore the account from the suspension status or the account will be canceled.

 

If you'll like to proceed, please send us a private message with your phone number and PIN so we can further assist you. To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".