I appreciate your feedback @Stcloudtransit and I can absolutely see why it's crucial that you get calls when the come in (gotta make that money, right?).
I'll pass along your feedback regarding the hotspot plan but I have to warn you, even the bigger carriers like our sister Sprint limit hotspot because streaming uses data so much more quickly. Checking email or viewing webpages from a laptop don't use much data at all. If you're using the hotspot for business, you'll want to be sure that none of your family members or neighbors use it for something like streaming movies or games to a console as those are the biggest data munchers and you'll find yourself out of data pretty quick.
I'll talk to our product folks and see if there's anything we can change or we can ask the manufacturers to change when it comes to moving files to the SD card. I agree that it's frustrating to have a great phone with a huge SD card but because you can't move things, it doesn't help you maximize your space.
I'm glad you spoke up and I do hope you don't quit. I can have an agent come in and take a look at the area around you to see if there's a reason why voice calls may not be getting through, if you would like.
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