Hello, @DeniseM. Thank you for stopping by. The information that we have online, is the only information available at this moment. We're sorry for any inconvenience this may cause you. -Kira_M.
We understand. Can you please shoot us a private message so we can further assist you with this situation?
Note: To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".