Account keeps saying service interrupted

Highlighted
Newbie

Account keeps saying service interrupted

I just got my iPhone yesterday. It's activated I have a number and everything. I try to text but I get a message saying low balance recharge account. I can't make calls. When I do the machine says I need to pay negative $12.00. Online my account keeps saying service interrupted even though I already put $42 on my account already!! Now I can't put anymore money because they declined my card. What do I do? Do I need to put more money down for the phone to work? Someone please help
1 REPLY 1
Agent

Re: Account keeps saying service interrupted

Hello @Aaliyahx30. We're concerned about this issue. In order to help with that we would need to work directly with you. You may send me a private message, or call our customer service line at 888-266-7848 for further assistance.