I have a similar situation. I paid the $35.00 for the secondary account and saw that it did not restore any type of service so then I paid the full amount on the primary account. There is $35.00 just sitting on the secondary account that won't be able to go towards anything? Do I need to switch them and make the account that has credit on it the primary account? Thank you in advance.
Hey there, @TnH! Thanks for contacting us. Funds between account are not transferable. However, you can start the family plan all over again, with that secondary account being the primary one, that way you can use the funds on that account.