SeaWolf's profile

Tue, Jun 6, 2017 10:00 AM

Software update: ZTE - Max XL (N9560)

ZTE - Max XL (N9560)

Software Version: N9560V1.0.0B07    
Release Date: 6/7/2017  
Method: Available Over the Air  
Version:    
Subversion:    
Hardware Version:      


Fixes:

Software update includes performance improvement and new software enhancements

 

Responses

5 Messages

4 y ago

Do you know if they are gonna fix the yourtube black out screen problem?

745 Messages

4 y ago

It's a new device and I'm not finding the issue listed as one common for this particular model.  I do see some info for the Z Max and the Pro.

 

Do you have the Max XL and this issue?  If so I can look into it but need a little more information: does this happen any time you watch a YouTube video?  is it resolved through a restart or other minor troubleshooting?

5 Messages

4 y ago

It doesn't happen often but when I watch YouTube it blacks out and the only way to fix it is to close the app and try again. It's annoying. But yeah other people that I've seen on youtube reviews on the XL have the Same problem. I thought I was the only one. But I guess not.

745 Messages

4 y ago

Thanks for the detail, @Jakeache23.  There's no mention of a fix for this issue in the update.  I'll work back with the device team to see if it's on their radar and if they need anymore information.

5 Messages

4 y ago

Here's a YouTube review on the max XL where someone mentions the annoying black screen problem that I have as well on YouTube. https://youtu.be/USEWawGNfWI

1 Message

4 y ago

I just bought my ZTE Max class on June 1st with boost17 promo my ZTE Max class YouTube blacks out on 720p60fps 1080p and 1080p60fps but basic 720p and lower seems fine so far and I have the new update btw

745 Messages

4 y ago

Thanks guys, I appreciate the feedback.  I've reported this to our device folks who will investigate and work back with ZTE if necessary.  Hopefully, they'll find and correct the problem quickly.

10 Messages

4 y ago

I have the problem too. It only happens when watching hd video on YouTube. My device is at the manufacturer now. It's been a week so far and I'm still waiting to hear something.

10 Messages

4 y ago

Well I got my device back from ZTE today, and the same thing happened only this time faster. That means we're stuck with this problem! It really sucks that I can't watch YouTube in HD!

1 Message

4 y ago

Well I'm watching full HD videos on mine ZTE Max xl with no problems at all. Maybe you have a slow internet connection

2 Messages

4 y ago

25 Messages

4 y ago

I have the same issue with my N9560. Will be watching YouTube and the screen will go black, but audio still plays. If I lock and unlock the screen sometimes it will come back, other times I have to close YouTube and open it again.
The other issue is I cannot watch(stream) video in 720 or 1080 even with strong LTE signal and sometimes even over wifi. 480 and below, no problem.

745 Messages

4 y ago

I believe this particular video issue is caused by the rate at which Boost mobile streams video, which is 480p. If you have your videos set to streaming at higher quality, that will likely result in some of the issues that you're experiencing.  It technically shouldn't affect WiFi but it's almost definitely going to impact videos viewed over LTE.

 

 

1 Message

4 y ago

Drop quality to 480p fixed issue for me.... Any higher and it Blacks out after about 3 1/2 minutes

1 Message

4 y ago

You have firmware for this device ??