MrGreg414

57 Messages

Sat, May 12, 2018 1:00 PM

BOOST MOBILE DUPLICATE TEXTS AND DELAYED TEXTS PLEASE READ!!!!!!!!!!

Hello All,

Like many of you, i am receiving duplicate messages and delayed texts for up to 24 hours or more. Customer Service is useless. They pretend to help by having you TROUBLESHOOT multiple times...being that is the only way to gain access to the Golden Palace that is technical support. Once there, they try to tell you that a ticket was never issued, which is a bunch of lies.. SInce i have been calling back multiple times almost every day.

Well, on my last call they hung up since i was recording the conversation and they said its against policy, I called back and they transferred me to ZTE. This is what ZTE said....

ZTE stated there are no issues with their phones. The problem in on Boosts end. They have identified the issues as a signaling problem. The only fix that ZTE offers is to go to the app setting and clear the cache and reset the texting app. I am on the phone with them now trying to find an answer to my question...what has ZTE done to remedy the problem since Boost is passing the buck and are aware of the problem...They are not looking for the answer.

ZTE has stated that they are aware of the issue, but like BOOST they could not give specific details other than its a signaling issue with Boost.

Now, since many of us pay a monthly service fee. We are not receiving the service we are paying for. If we did not pay our fee they would disconnect service. But they also have a contractual obligation to provide 100% service which they are not.

I highly recommend that each person experiencing issues with their device...to contact they Department of Consumer Affairs in their State and file a complaint. Boost is not willing to assist or provide a solution expect for Troubleshooting and entering ##72786#.

We are consumer and have a right to receive the services being paid for. If not, they owe us our money back or at least be honest with the customer that they are experiencing issues.

They made me buy a new phone by stating my phone was broke. I bought a new one and the same issues...

I was told to download a new text message app and that would fix the issue, and guest what!! Everything is the same.

I would like to know everyone's opinion,,please respond back

Thanks

Greg

Responses

MrGreg414

57 Messages

3 y ago

I have replied

Annie1424

Boost Care

•

1.8K Messages

3 y ago

Please accept our heartfelt apology, @MrGreg414! We were having issues to receive your private message, but it has been resolved and we have now answered.

MrGreg414

57 Messages

3 y ago

What is even more amazing is that you private message them like they ask and never even get the response..

Em_Will_I_Am

369 Messages

3 y ago

Let's try this again... I recently posted:

Shoot me a PM and I will investigate. As I understand you are receiving delayed and duplicate texts, correct? When you PM me, could you please provide date and time of 3 delayed texts and the same for duplicate.s? I can trace those and see if I can find the breakdown.

I have received PMs, but only does that said, "IT DOES NOT WORK!" LOL, I know it does not work, I'm trying to fix it. A little background about myself in my former life, I was a device engineer for Sprint/Boost/Virgin. So, I am not asking for info just for the sake of asking, I want to actually trace the messages to see where the breakdown is occurring. Within the network? If so, which network element? Etc.

MrGreg414

57 Messages

3 y ago

OK everyone, Boost thinks that we are all liars by stating there is an issue. This is what i was just told::

"Folks are saying there is a problem but still have not returned the information I asked for"

Many of us have TRIED AND TRIED To get help from Boost by calling customer service and doing everything they have told us. but it seems as if they are not listening all the can say is the same BULL and turn the problem to us. We do not need to be called liars when the internet is full of issues relating to this problem from Boost..We are consumers not idiot. Why would we be mentioning these problems and being told we are not doing as asked.
Time for all to do something about it.

Occums-Razor

159 Messages

3 y ago

Just saying...

Has anyone actually read

Em_Will_I_Am post and tried what he asked ??

What have you got to lose? I know everyone's frustrated but just complaining "boost doesn't care" won't solve the problem either.

4 hours ago

Re: BOOST MOBILE DUPLICATE TEXTS AND DELAYED TEXTS PLEASE READ!!!!!!!!!!

Let's try this again... I recently posted:

Shoot me a PM and I will investigate. As I understand you are receiving delayed and duplicate texts, correct? When you PM me, could you please provide date and time of 3 delayed texts and the same for duplicate.s? I can trace those and see if I can find the breakdown.

Rwalthall

1 Message

3 y ago

I'm starting to get kinda irritated! I am getting 30+ msgs of the same thing! I'm about to freak out on someone if it doesn't quit! I just switched to boost and the guy at the store recommended this phone! Does he get a bonus for dumping ppl into this p/o/s?!?! Someone better fix it quick before I find another provider!

MrGreg414

57 Messages

3 y ago

He has not offered solutions but provided his credentials and asked when problem occurs in which I provided the information. By stating it was happening at thus very moment. They do nothing in here just as similar to customer support

MrGreg414

57 Messages

3 y ago

Welcome to the club. No one at boost knows how to fix it but are very well trained at making excuses. Read my previous posts

Occums-Razor

159 Messages

3 y ago

Well, perhaps try this.. (perhaps all Boost employees should avert their eyes, else i'm going to get deleted again. 🙂 )

Every single time you get a duplicate text, send a pm with the following information.

Original Msg

Time To (your#) From Type (sms or mms)

10:00am est XXX=XXX=XXXX XXX-XXX-XXXX sms

Duplicate 10:06 am est XXX=XXX=XXXX XXX=XXX=XXXX sms

I'm sure you get the idea.......

MrGreg414

57 Messages

3 y ago

We should not have to do all this work for a service we pay for. It is the responsibility of boost to assure we are getting the service we pay for so they can hire incompetent individuals to pretend they know what they are doing. Since all 9f Ys are experiencing the same issue, had anyone from boost actually rectified these problems. The answer is no. They say the same thing and make execuses

Reesah

18 Messages

3 y ago

I have been having this same issue off &; on since the middle of March 2018. I haven't had any problems for a while until 2day. I received a text msg from a friend at 3:28 pm 2day. Since then, I've received duplicates of that exact same msg LITERALLY 26 times within the past 2 hours. This is NUCKING FUTS & WAY PAST ANNOYING.

Occums-Razor

159 Messages

3 y ago

Post from above.......

Em_Will_I_Am Community Manager

Let's try this again... I recently posted: Shoot me a PM and I will investigate. As I understand you are receiving delayed and duplicate texts, correct? When you PM me, could you please provide date and time of 3 delayed texts and the same for duplicate.s? I can trace those and see if I can find the breakdown. I have received PMs, but only does that said, "IT DOES NOT WORK!" LOL, I know it does not work, I'm trying to fix it. A little background about myself in my former life, I was a device engineer for Sprint/Boost/Virgin. So, I am not asking for info just for the sake of asking, I want to actually trace the messages to see where the breakdown is occurring. Within the network? If so, which network element? Etc.

MrGreg414

57 Messages

3 y ago

And send to who?....

MrGreg414

57 Messages

3 y ago

Occums Razor

When i told him in my reply that the situation is occurring at the exact moment that i am replying do you not think that was specific enough and since, i have not received a response. They are not concerned or they would find a solution. Do you not think it is weird that with everyone saying the same thing about a problem, they would do something about it. I have been trying to get assistance since the middle of April. ZTE told me that the problem is a signaling issue with Boost and not anyone's phone.

So what now do you propose?