MrGreg414's profile

Sat, May 12, 2018 1:00 PM

BOOST MOBILE DUPLICATE TEXTS AND DELAYED TEXTS PLEASE READ!!!!!!!!!!

Hello All,

Like many of you, i am receiving duplicate messages and delayed texts for up to 24 hours or more.  Customer Service is useless. They pretend to help by having you TROUBLESHOOT multiple times...being that is the only way to gain access to the Golden Palace that is technical support. Once there, they try to tell you that a ticket was never issued, which is a bunch of lies.. SInce i have been calling back multiple times almost every day.  

 

Well, on my last call they hung up since i was recording the conversation and they said its against policy,  I called back and they transferred me to ZTE. This is what ZTE said.... 

 

ZTE stated there are no issues with their phones. The problem in on Boosts end. They have identified the issues as a signaling problem.  The only fix that ZTE offers is to go to the app setting and clear the cache and reset the texting app.  I am on the phone with them now trying to find an answer to my question...what has ZTE done to remedy the problem since Boost is passing the buck and are aware of the problem...They are not looking for the answer.  

 

ZTE has stated that they are aware of the issue, but like BOOST they could not give specific details other than its a signaling issue with Boost.  

 

Now, since many of us pay a monthly service fee. We are not receiving the service we are paying for.  If we did not pay our fee they would disconnect service. But they also have a contractual obligation to provide 100% service which they are not.  

I highly recommend that each person experiencing issues with their device...to contact they Department of Consumer Affairs in their State and file a complaint.  Boost is not willing to assist or provide a solution expect for Troubleshooting and entering ##72786#.  


We are consumer and have a right to receive the services being paid for. If not, they owe us our money back or at least be honest with the customer that they are experiencing issues.  

 

They made me buy a new phone by stating my phone was broke. I bought a new one and the same issues...

I was told to download a new text message app and that would fix the issue,  and guest what!! Everything is the same.  

 

I would like to know everyone's opinion,,please respond back

 

Thanks

 

Greg

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Responses

Boost Care

 • 

2.8K Messages

3 y ago

Could you send us another private message? I haven't received any and couldn't discuss account information in public. 

Boost Care

 • 

2.8K Messages

3 y ago

We're sorry you feel this way. We'll be more than happy to assist you and troubleshoot the phone. Our aim is to try to fix the issue. We'll be waiting for your private message to do so.

369 Messages

3 y ago

@MrGreg414  Please refer to my earlier post.  I've been standing by waiting on you.

Boost Care

 • 

2.8K Messages

3 y ago

Please, let us  know if the process is completed or if you get any error message. 

57 Messages

3 y ago

NOTHING WORKS EVERYTHING HAS BEEN DONE..

57 Messages

3 y ago

And i did respond as I said it's all the time. Especially at approx 100pm I received texts made 2 hours previous.

57 Messages

3 y ago

I have answered it's does not work any of the fixes

57 Messages

3 y ago

Started on prestige. Was told phone was broke now I also have blade force ZTE said not thier issue it is a boost signaling problem. Notice how no one from boost knows what to on no matter how many times the same trouble shooting has been performed but they must follow a script. Pathetic

Boost Care

 • 

1.8K Messages

3 y ago

Hi @MrGreg414. Can you please send us a private message?

5 Messages

3 y ago

I have tried all the fixes and nothing is working for me either.i can clear the cache and restart and that works for a few times,then I tried the airplane trick and updating crap,but that only works for a few times.

57 Messages

3 y ago

NOTHING WORKS

Boost Care

 • 

3.2K Messages

3 y ago

We truly apologize for this inconvenience, @MrGreg414. We want to help! Please send us a private message with your phone and PIN so we can take a closer look.

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 
 

57 Messages

3 y ago

IT DOES NOT WORK...I DO NOT KNOW HOW MANY TIMES I MUST SAY THE SAME THING OR EVERYONE ELSE SAYING THE SAME THING...GET A NEW SCRIPT

57 Messages

3 y ago

Still not doing anything

57 Messages

3 y ago

You guys still do not get it....NOTHING WORKS