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Fri, Nov 26, 2021 8:35 PM
My bill is up to date and paid for, but my hotspot isn't working.
Hi there, Lee! We appreciate you bringing this up to our attention. We would love to look further into this issue with the hotspot. Due to limitations on this Social Media Platform, we would have to ask you to call or chat in. You can reach a live customer care agent at 1(866)-402-7366 or chat with one of our care representatives at https://www.boostmobile.com/support/contact-us.html, We hope to hear from you soon.
@CindyA2313 Hi, I called customer service and it's not giving me any accurate options. It's not even giving me the option to speak to a representative. Disappointing
Hi there Lee, We completely understand your frustration. There was a recent phone number change, however both phones numbers are active. The other phone number you can call in to is 1(833)-502-6678. If you still are unable to reach a live customer care representatives you could also use our chat, here is the link https://www.boostmobile.com/support/contact-us.html. We would recommend if you have another device to use to chat in, so you would be able to troubleshoot via chat. Hope this helps.