Virgin Return Policy - Unwritten Rules & More
Word to the wise. Virgin does everything possible to not honor their return policy. They put up roadblocks and then tell you the 7 day return window has passed. There is zero chance you will get the same answer from two customer representatives. Have you ever heard of a company that has an unwritten rule that you cannot change your mind on the purchase? I never even opened the shipping box. Their terms and conditions do not mention this. But again the bigger problem is their customer service reprensentatives either don't understand their own policies or intentionally mislead you. Bottom line; fine to purchase cheap phones from Virgin but it would be a huge mistake to purchase an expensive phone from Virgin.