Cheesecake's profile

Groupie

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2 Messages

Mon, Dec 7, 2020 1:00 PM

Phone not ringing, going straight to voicemail?

So this is a weird thing that just recently started.

 

My mother and I are both Boost customers, and we have the exact same phone (Moto G Fast, both purchased from Boost.) When I call her, her phone doesn't ring. I get no ringtone on my end, just dead silence and then it goes to voicemail. She doesn't gets a notification about me calling, just a voicemail (if I've left one.) If she calls me, it works fine -- my phone rings. She can also receive my texts and send me texts without a problem.

 

She's sure she hasn't blocked me by accident, and this isn't happening with any other number calling her.

 

Anybody know what's up with this and how we fix it? 
Thanks!

Responses

RossyC

Boost Care

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2.5K Messages

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1.6K Points

3 months ago

So sorry to hear that, Cheesecake. We want to take a look at this. Please, send us a private message with her phone number and PIN. To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".