Dk03's profile

Thu, Sep 24, 2020 5:00 AM

Help

So I got a new phone like a week ago, put my SIM card from my old phone into this one (my old phone had broke) and I went to the boost website at activate my phone. I think it worked cause I was able to text and stuff but then a few hours later at the top left corner where it shows ur carrier it said sprint and I could no longer text or anything. I tried manually resetting the network settings cause that’s what it said to do online. When my phone turned back on it said “your phone is not activated if this happens often contact your carrier” and so I tried to activate my phone again on the boost mobile website, but it said I wasn’t eligible so I’m currently stuck on sprint completely confused not knowing what to do

Responses

Accepted Solution

Boost Care

 • 

2.1K Messages

8 m ago

Hello, @Dk03. Thank you for stopping by. Please send us a private message to further assist you. We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

2 Messages

How can I 

Boost Care

 • 

2.2K Messages

Hi! Thanks for contacting us. We are glad to help. To respect the privacy of all our callers or people that text you, the telephone number of the person who called or texted you isn't available/visible to me or any Boost Care agent. Instead, you'll see your phone number for incoming transactions (incoming calls or text messages). We are sorry for the confusion. 


- AmyM25

1 Message

22 d ago

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