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Thu, May 6, 2021 2:30 AM

Help with order number

When I ordered my phone, the website said error, before I could get my order number or confirmation. I did get charged on my card and didn’t get a confirmation number on my email yet. How can I check my order?

Responses

Boost Care

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3.5K Messages

5 m ago

Hi. What you are seeing on your bank account is an authorization. An authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold "falls off." Debit card authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank's policy. Credit card holds may last as long as 30 days, depending on the issuing bank.
- Fonsy82

4 Messages

@Fonsy82 okay, thank you!

Boost Care

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4.5K Messages

You're welcome. We remain at your service.
- EdmundM

4 Messages

so how can I track my phone without the order number?

Boost Care

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4.5K Messages

Your order did not go through. The balance should be back to your card once the transaction times out. You may contact your bank for details.
- EdmundM