R

Fri, Feb 12, 2021 9:15 AM

Why cant I see my secondary lines talk and text usage details?

When looking at my talk and text details all of my calls and texts are shown but on my wifes details there are times when she and I were texting or calling eachother but there is no record of those texts or calls on her end. Also why would I randomly get a text from my wife that comes in on a second thread with her number but with the numbers 123 in front of it. I cant call that number but I can text it back and then later itll switch back over to our original text thread like she is no longer texting from that weird number.... Soooo confused... Please help

Responses

Boost Care

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3.5K Messages

2 m ago

Hey there. Thank you for reaching out to us. Has her account been suspended? When did you started to experience this issue with the number?


- Joy1713

Boost Care

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1.7K Messages

Are you referring to the history on the phone or the website? - Royt

6 Messages

The boost mobile website and my boost app

Boost Care

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3.5K Messages

Does your phone show the correct information?
- EdmundM

6 Messages

Yes sir it is correct

Boost Care

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2.6K Messages

It's recommended to check the installed apps to see if there's any VPN installed the phone. If nothing else works, you might want to back up the contacts, pictures, etc. and factory reset the phone. 
- jalopez81