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Wed, Aug 22, 2018 10:00 AM
3 m ago
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3 y ago
Hello, @FrancesL1216. Thanks for reaching out to us. Let's do some investigating. When do you usually get this error message? Are you trying to send text messages to home phone numbers? Are you able to send and receive text messages?
Thanks for the information. MMS stands for multimedia messages (picture messages). On the other hand, Voice M20 refers to the incoming and outgoing phone calls.
2 y ago
Hello monnicalynn820. The SN means a short code dialed and MT incoming call or text.
Hi, Toddseca. Thanks for contacting us. Home implies that it was on-network (not roaming), and MT stands for Message Terminated, which means the message was received by the customer's device.
That means that you sent text messages to a landline, mobile phones, or you sent a multimedia message.
Hi, Dhills76. Let's do some investigating. Are you checking the transaction history on web or app?