LindsayR's profile

Wed, Nov 15, 2017 12:00 PM

SOLVED: Can not send pictures

For the past week or so, I have not been able to send pictures. My sister gets my pictures but when I try to send pictures to my boyfriend, it says "Not delivered" in read with a red exclamation point beside the picture. (I have an iPhone 6).  Anyone else having this issue? I don't want to continue to have this phone service if I can't continue doing the same things I've been doing on my phone. (My phone is up to date also). 

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Accepted Solution

3.2K Messages

4 y ago

Thanks for the information. It is possible that the picture messages are being sent as iMessage instead as regular texts. Please, follow this steps to turn on SMS and MMS settings:

-SMS: On the device, select Settings > Messages > Send as SMS, tap button to turn ON.
-MMS: On the device, select Settings > Messages > MMS Messaging, tap button to turn ON.

Once completed, please try to send a picture to your boyfriend and let us know the outcome.

3.2K Messages

4 y ago

So sorry to hear about this experience, @LindsayR. We want to help! Are pictures not sending using iMessage or regular text messages? Are you able to use the internet?  Does your boyfriend has an iPhone or an Android?

4 Messages

4 y ago

RossyC,
My sister has an iPhone and she receives my pictures just fine. My boyfriend has Android, and up until about a week or so ago, I was able to send him pictures just fine. He also has tried to send me pictures and I can’t recieve them.

4 Messages

4 y ago

Thank you both!!! It is fixed!! 🙂

3.6K Messages

4 y ago

Hello, @LindsayR. No extra charges we'll be applied on your account. Since, the MMS are included on your plan.

 

~ Joy P.

4 Messages

4 y ago

Okay, I will. This is will not cause me to be charged anything, will it? Since I have an unlimited plan, I would guess it wouldn’t... correct?

1.7K Messages

4 y ago

Hey there, @scott1819! We're deeply sorry to hear that. Please send us a private message with your phone number, pin and full address where this occurs. We'll be waiting for you!

20 Messages

4 y ago

my phone also cannot send or get incoming pics - - says sending and never ends up sending

3.2K Messages

4 y ago

Hi, @scott1819! Thanks for sending us the information. We'll continue assisting you through private message.

20 Messages

4 y ago

i sent you the info and thank you

10 Messages

3 y ago

My 37323.. it used to send/receive pics... Then one day, couple weeks back, or so, it didn't

10 Messages

3 y ago

Okay.. see ya when I git back

10 Messages

3 y ago

37323

20 Messages

3 y ago

what fixed my problem is going to settings and updating profile and prl and restarting phone - - i have noticed i cannot send pics when connected to wifi though so when i send a pic i have to connect to boost service

10 Messages

3 y ago

I cannot send MMS even when not hooked up to Wi-Fi... new at this so I don't know what PRL is.. sorry.. also, tried restarting phone.