Groupie
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4 Messages
SOLVED: Can not send pictures
For the past week or so, I have not been able to send pictures. My sister gets my pictures but when I try to send pictures to my boyfriend, it says "Not delivered" in read with a red exclamation point beside the picture. (I have an iPhone 6). Anyone else having this issue? I don't want to continue to have this phone service if I can't continue doing the same things I've been doing on my phone. (My phone is up to date also).
Responses
Accepted Solution
RossyC
Boost Care
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2.5K Messages
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1.1K Points
3 years ago
Thanks for the information. It is possible that the picture messages are being sent as iMessage instead as regular texts. Please, follow this steps to turn on SMS and MMS settings:
-SMS: On the device, select Settings > Messages > Send as SMS, tap button to turn ON.
-MMS: On the device, select Settings > Messages > MMS Messaging, tap button to turn ON.
Once completed, please try to send a picture to your boyfriend and let us know the outcome.
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RossyC
Boost Care
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2.5K Messages
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1.1K Points
3 years ago
So sorry to hear about this experience, @LindsayR. We want to help! Are pictures not sending using iMessage or regular text messages? Are you able to use the internet? Does your boyfriend has an iPhone or an Android?
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LindsayR
Groupie
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4 Messages
3 years ago
My sister has an iPhone and she receives my pictures just fine. My boyfriend has Android, and up until about a week or so ago, I was able to send him pictures just fine. He also has tried to send me pictures and I can’t recieve them.
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LindsayR
Groupie
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4 Messages
3 years ago
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Joy1713
Boost Care
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3.1K Messages
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700 Points
3 years ago
Hello, @LindsayR. No extra charges we'll be applied on your account. Since, the MMS are included on your plan.
~ Joy P.
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LindsayR
Groupie
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4 Messages
3 years ago
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MarcosG
Boost Care
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1.7K Messages
3 years ago
Hey there, @scott1819! We're deeply sorry to hear that. Please send us a private message with your phone number, pin and full address where this occurs. We'll be waiting for you!
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scott1819
Accomplice
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20 Messages
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122 Points
3 years ago
my phone also cannot send or get incoming pics - - says sending and never ends up sending
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RossyC
Boost Care
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2.5K Messages
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1.1K Points
3 years ago
Hi, @scott1819! Thanks for sending us the information. We'll continue assisting you through private message.
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scott1819
Accomplice
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20 Messages
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122 Points
3 years ago
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les29swallows
Accomplice
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10 Messages
3 years ago
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les29swallows
Accomplice
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10 Messages
3 years ago
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les29swallows
Accomplice
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10 Messages
3 years ago
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scott1819
Accomplice
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20 Messages
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122 Points
3 years ago
what fixed my problem is going to settings and updating profile and prl and restarting phone - - i have noticed i cannot send pics when connected to wifi though so when i send a pic i have to connect to boost service
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les29swallows
Accomplice
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10 Messages
3 years ago
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