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Wed, Jul 14, 2021 3:24 AM

Samsung Galaxy A10e not receiving texts

Brand new Galaxy A10e stopped receiving texts a few days after activation. All other functions work fine (making and receiving calls, sending texts, Web). Customer service helped with troubleshooting over the phone for 2 hours but could not get the issue resolved; network status on their end shows everything is active. Restarted messaging app and finally did a factory reset but still am not receiving texts

Responses

Boost Care

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4.5K Messages

9 d ago

Oh no! Sorry to hear that, Cbrown8587. Definitely wanna look into that for you. Does the phone show any alerts regarding internal storage space running out?
- EdmundM