J

Mon, Mar 8, 2021 1:02 PM

Questions about text messaging

For some reason every time I get text messages from for example a bank or someplace where you may forget your password A text message comes to me that says this service is not available on my plan.  I have the unlimited talk text and Web so I am not sure how with an unlimited plan I do not have access to text messages from banks and accounts where they will verify with you your information but that has been cut off to me by Boost Mobile. I paid for the unlimited plan but I am not getting unlimited service.  I should be paid back for the months that have gone by where I have been unable to access text messages from companies.  There is no way to contact them directly so I am asking all of you how do I fix it or do we just switch companies thank you in advance for your help.

Responses

Boost Care

 • 

1.9K Messages

1 m ago

Hi! Thanks for reaching out to us. We're sorry to hear that! We'll do our best to help. You mean that you cannot get text messages from short codes? 
- AmyM25