I cannot receive text on my Stylo 4

Question

Why can't I get any of my text messages on my Stylo 4 it has been this way for well over 12 hours somebody help cuz I'm getting a little upset this is how I pay my bills I need access to my text messaging

JohnJ7 · Accepted Answer

Hello, Aprel! I'm so sorry to hear about this issue. Let's take a closer look. Please send me a private message with your phone number, pin code and address to review this.

Snhickson1 · Answer

See I thought it was just me and I'm going bonkers. Glad to know I'm not alone but still pissed!

Snhickson1 · Answer

Since yesterday. Ive did a network reset and nothing is working.

Aprel · Answer

How do I do that!?

Aprel · Answer

How long has it been for you?

Boost_MasielQ · Answer

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click 'send this user a private message'.

Snhickson1 · Answer

I've done this and still nothing!

Aprel · Answer

Nothing for me as well

Aprel · Answer

Same for me. I'm loosing money as we speak

Aprel · Answer

How do I send a direct message?

Aprel · Answer

I don't know how to do that

Boost_MasielQ · Answer

Can you please send me a private message, we need some information to create a ticket for this issue. This is a known issue with the Stylo 4 devices. It will be corrected with the next software update.

Boost_MasielQ · Answer

Don’t you fret, Aprel! We’ve got you covered. Please perform these basic troubleshooting steps:
1. Enter ##72786#. on keypad then press OK.
2. When SCRTN is change to factory default value for DSA message appears, select Yes.
3. The device power cycles.
4. Allow the hands free activation to begin automatically.
◦Note: If you accidentally hit Cancel, or Hands Free Activation does not automatically start, please power cycle the device.
5. After PRL is updated, select OK.
6. Select OK if there is a profile or firmware update.
7. The device will power cycle again.
8. When it powers on, the data services would have been reset.

Aprel · Answer

Not to mention this is just one of many problems that I've had the biggest one being since I got this phone 3 months ago my data connection is awful I can't even use the data on my phone I have to use somebody else's hotspot

Snhickson1 · Answer

Ive never had problems til yesterday. Of course the bill due date too but I had paid my bill already. There's zero excuse for this! I'm paying $10 a mnth for this piece of garbage! So pissed!

Aprel

I cannot receive text on my Stylo 4

Responses

JohnJ7

Snhickson1

Snhickson1

Aprel

Aprel

Boost_MasielQ

Snhickson1

Aprel

Aprel

Aprel

Aprel

Boost_MasielQ

Boost_MasielQ

Aprel

Snhickson1