Ask a Question
Find a Store
Thu, Jun 13, 2019 3:00 AM
2 y ago
Hello, Aprel! I'm so sorry to hear about this issue. Let's take a closer look. Please send me a private message with your phone number, pin code and address to review this.
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
Can you please send me a private message, we need some information to create a ticket for this issue. This is a known issue with the Stylo 4 devices. It will be corrected with the next software update.
Don’t you fret, Aprel! We’ve got you covered. Please perform these basic troubleshooting steps:1. Enter ##72786#. on keypad then press OK.2. When SCRTN is change to factory default value for DSA message appears, select Yes.3. The device power cycles.4. Allow the hands free activation to begin automatically.◦Note: If you accidentally hit Cancel, or Hands Free Activation does not automatically start, please power cycle the device.5. After PRL is updated, select OK.6. Select OK if there is a profile or firmware update.7. The device will power cycle again.8. When it powers on, the data services would have been reset.