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Tue, Apr 17, 2018 6:00 PM
2 y ago
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3 y ago
We can assist you with that. Please, send us a private message with your phone number and PIN.
Hi there, @Ivonsalazar8! Sorry to hear that your unable to make or receive calls. We'll do our best to help. Please complete the following troubleshooting steps:
1. Turn Wi-Fi off and Mobile Data on - Settings > Wi-Fi > Off - Settings > Data Usage > Mobile Data > On 2. From the dial pad enter ##72786# 3. The cellphone is going to update the Profile and the PRL and reboot automatically
Hi there! I'd be happy to help you. Are you able to respond to other short code services? If not, please send me a Pirvate Message with your phone number and PIN to check what's going on.
I have an Error 425 Code with my Samsung Galaxy J
Why am I receiving error code 425 and how to fix it?
I am getting Error Code 425 and I am getting the code with Toll Free Numbers and also only thru text messaging
Thanks for the information. Where you able to send text messages to those Tool Free Numbers before? How long have you been experiencing this issue before?
Understood. To further research, please send us a private message with your phone number and PIN.
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
Sorry to hear that, @Dani. Let's take a closer look at this. Is this issue related to short codes? If yes, are you experiencing this issue with a specific number or multiple ones? Are you getting the error when trying to make calls or send text messages?
Yes I was able to and it's been going on for about a month now
I'm getting an error message every time I try to respond to a text message on my Galaxy J3 Emerge. The error is: Message not sent. Message saved. Please try again later. (425) This has been going on for a long time! My software version is: J327PVPU4ARJ2, hardware version: J327P03, Android version 6.0.1. What can I do to fix this? Thanks!
Hi MadDog. Thanks for reaching out to us. We want to help. Are you getting that error every time you try to send a text message? Does it happen with every number? ~AmyM25